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Rentals FAQ's

Example of a Garden Tea Party
Example of a Garden Tea Party Pixabay

Because you have questions, we have answers! If you can't find the answer here to a question you may have, you are more than welcome to get in touch with us.

HOW DOES OUR "RENTAL & HIRE" SERVICE WORK? (Excludes catering & Venues)

  • When you have a date and venue selected, as well as a colour scheme or theme in mind, please contact us for a consultation.
  • It is a great idea for you to have a rental budget in mind as well as a list of things you are considering, so we can better serve your needs.
  • Our entire inventory is available to view on the website or you can visit our store in Lagos.
  • After consultation (in-person / phone / email / virtual) about your event, a personalized quote will be provided. The formal quote will include information about our rental pricing, fees and deposits.
  • Upon your acceptance of the quote, a signed rental contract will be required along with a 50% nonrefundable deposit to hold your selected items for that date.
  • Adjustments to your order can be made prior to one week before the event.
  • Final payment is due two weeks (15 days) before delivery date.
  • We typically deliver the day before the event and pick up the day after.

WHAT INFORMATION IS NEEDED FOR US TO PREPARE THE QUOTE?

  • Client name, address, phone number and email address.
  • Date of event.
  • Name and location of venue.
  • Occasion and theme.
  • Number of guests and/or tables.
  • Rental order details (such as place setting options, serving dishes, decor pieces, etc.)

HOW MUCH DOES IT COST?

  • The entire inventory is priced individually. We also offer some specific packages, which are predetermined coordinated sets at a pre-set rental & hire fee.
  • In addition to the rental & hire cost, there are two fees that covers the packing, washing and restocking, being 20% of total order and a delivery and pick-up fee.
  • In Lagos (the town - not council area) the delivery and pickup fee is 20€, outside Lagos it will depend on travel distance. Travelling outside Lagos will be charged at 80c per kilometer, plus any toll fees if applicable.
  • We also have a deposit associated with our rentals. The Rental & Hire Deposit is 50% of total charges, which is nonrefundable. The deposit is due upon signing the contract to secure your items.
  • If you are interested in making use of our event styling services please send us a request for more details, so that we can include it in our quote.

IS THERE A MINIMUM RENTAL FEE?

Yes, for wedding event rentals for more than 15 people, we have a €200 minimum order requirement. This does not include delivery and any other charges. For smaller events the minimum rental is based on your event specific requirements.

DO YOU OFFER DELIVERY AND COLLECTION SERVICE?

Yes, we offer delivery to your venue and include inventory placement and return pickup. There is an additional charge for this service and it is based on the distance travelled per trip. Additional fees may apply for inventory placement up stairs, or over long distances on foot, etc.

HOW FAR WILL YOU TRAVEL?

We primary serve the West and Central Algarve region, but will travel to other council areas in the Algarve and Alentejo if requested, but please contact us about delivery fees for locations outside these areas.

CAN I COLLECT AND RETURN RENTAL ITEMS MYSELF?

Yes, we allow pickup of certain items that travel well. However, we will transport large items of furniture. Delivery fees will apply and are based on distance travelled.

HOW ARE THE FRAGILE RENTAL ITEMS PACKED?

  • We use standard crates for our dishes and glassware, protected with plastic wrapping.
  • Cutlery is packed in plastic bags.
  • Tiered stands are packed disassemled for safe transport. We ask that you rinse and repack disassembled.
  • Cake stands and other glass dishes come in padded crates.
  • Assorted decor will be packed in marked crates.
  • Repacking directions and a checklist will be provided on delivery.
  • For bigger props scrowl down for more information.

DO YOU REQUIRE A DEPOSIT?

Yes, a 50% non-refundable retainer is required to reserve items. The remaining balance is due 15 days before your event date. If your order is under 100€ or your event is less than 30 days then the full rental fee is due at the time of your order placement so as to reserve the selected items.

DO YOU OFFER HOURLY PROP RENTALS?

No, our items are priced for daily rental at this time.

CAN I VISIT YOUR SHOWROOM?

Yes and its free if you just want to browse around our showroom section and we are happy to have a brief discussion with you about your event. But if you would like a full consultation, then you will need to book one. Our consulting fee is 50€ per hour.

MAY I REQUEST A COLOR SCHEME?

Since our collection represents a "few of many" different patterns, we will try to honor the request as much as our inventory allows. We do have some speciality collections - blue & white, pink & white, white & cream as well as stoneware. Make sure to ask before ordering so as to ensure we have the color you want in stock.

WILL YOU SET THE TABLE(S)?

Usually the client, caterer, event planner or family members set the table(s) but we love to help. We will provide you with a quote for this additional service.

WHAT IF SOMETHING GETS DAMAGED OR LOST? DO YOU CHARGE FOR BREAKAGES?

Yes. Because finding good quality vintage pieces in Portugal can take a considerable amount of time and money, especially if building up a particular set or pattern. We check each item to ensure it is chip and crack free before it is delivered and you are welcome to inspect the china upon delivery too. However should any items be found to be chipped, cracked or completely broken on return inspection, the following charges applies:

Replacement market value per each individual small items such as a cup/saucer/tea plate/cutlery/glassware, or larger items such as tea pots, cake stands, large plates, sugar bowls and jugs and cake-stands. Any items missing will be charged for in the same way.

A replacement charge will be made for any damaged or missing transit crates.

We truly understand things happen beyond your control at an event, however, you will still be responsible for covering any and all damage that occurs to the rented inventory during your rental period. In order to rent any of our inventory, a Rental Agreement must be signed in which you take responsibility for covering any damage which includes stains, breaks, lost items, etc.

WHEN SHOULD I RESERVE MY RENTAL ITEMS?

Because our items are so unique it is best to reserve them as soon as you make a decision to ensure the items are available for your date. Keep in mind that we only have limited quantities of each item - most are just a one-of-a-kind.

HOW DO I PAY FOR MY RENTAL ORDER?

We accept payments in three ways: via Paypal, via electronic funds transfer to our banking account or in cash which you can pay at our store.

ARE THE ITEMS PHOTOS ACCURATE?

  • We do our best to describe and photograph the items as accurately as possible, but keep in mind our “Vintage” items are at least 20 years old, but many are older, and have seen some wear.
  • We do our best to find and include in our rental & hire service the very best in Vintage that we can get hold of. If there is more wear than normal we will be sure to let you know. If you have questions or would like more pictures of an item, please let us know.
  • Keep in mind that vintage items are not always in perfect condition and we state their condition in each description.
  • Any errors made are unintentional with no thought to mislead or deceive.
  • Please contact us with any questions and we’ll be happy to answer!
  • We’ll also be happy to send additional photos if there is a different view that you want!
  • Please note that the colors shown in the photos may differ from the actual item. Color variations differ from computer to computer, please keep that in mind when planning your event.

SALES TAX

Although we are a non-profit, this rental subsidiary of Empowerment Gateway operates as a typical business, although profits are used to fund our social programs. As a result we are required by the government to charge sales tax (IVA) on any items picked up at our warehouse or delivered to your venue. If you are tax-exempt please provide us with your tax-exempt certificate prior to confirming your order.

ANY OTHER ADVICE?

Be sure to talk with your caterer, event planner and venue coordinator about your contract with us. If there are any questions or concerns, we will do our best to help and work out details as needed.

 

Ready to get a full proposal from us with pricing of all your favorite items? Drop us a line and we’ll get something started for you!

 

YOUR QUESTION NOT ANSWERED? PLEASE CONTACT US AND WE'LL BE GLAD TO ASSIST!

 

FEEDBACK

We appreciate feedback. Please let us know how your event went. Thank you for your business and for visiting the Treasure Chest.