Friends Membership FAQ's

Friends Membership FAQ's

In this article we aim to answer questions that you may have. If you have any other questions regarding your membership, feel free to contact us via email.

What's the best way to buy or renew a membership?

You can purchase your membership at any time, just complete the membership form on our website. Memberships may also be purchased in person at our charity store in Lagos – Tuesday’s to Friday from 11h00 to 17h00.

When will I receive my membership cards?

Membership cards will be mailed within 10 business days.

Can I upgrade my membership?

Absolutely! But keep in mind that your added benefits will expire at the same time as your current membership.

Are memberships refundable or transferable?

No, all membership purchases are final and cannot be refunded, partially refunded, or transferred.

How do I replace my lost/stolen membership card?

To replace your card, contact our Office via email. There is a €10 replacement fee.

How long is my membership valid?

Your membership begins on the date of purchase and expires 12 months from the date of purchase. When renewing early, 12 months will be added to your current expiration date.

How many membership cards will I receive?

You will receive a card for each named adult on the membership application form.

I'm already a member, but a gift membership was purchased for me. Will these memberships overlap?

Don’t worry! Your membership will be extended for another 12 months.

Why do I have to show a photo ID if I'm a member?

A photo ID is required to ensure you are a member of Empowerment Gateway. This prevents misuse of memberships. The photo ID that you can use, is an Identification Card, Drivers Licence or Passport.

Who can receive member discounts?

Any adults named on the membership application!



Or download a membership application form in the attachment section and email it to us with proof of payment

Refer Your Friends to Join the EG Family and Save

For each new member recruited, we will issue a redeemable voucher of 10€ that can be used at Empowerment Gateway niche market charity shop in Lagos, at events and workshops during your membership year, or applied to the next annual membership fee.